Customer Service Advisor: Growth, Flexible Hours & Perks

Steer Automotive Group; Birmingham; On-site; GBP 22,000 - GBP 28,000; Full time

Job summary

A leading automotive services provider in Birmingham is seeking a friendly and organized Customer Service Advisor to enhance customer interactions at their busy repair center. Responsibilities include greeting customers, managing bookings, and ensuring effective communication with technicians. Ideal candidates will possess strong communication skills and a background in customer service, with opportunities for ongoing training and career progression. If you thrive in a fast-paced environment and are motivated by providing exceptional service, apply today.

Benefits

Competitive salary plus performance related bonus

29 days holiday including public holidays plus additional days with service

Pension contributions

Enhanced parental leave

Wagestream for financial wellbeing

Cycle to work scheme

Ongoing training and career development

Qualifications

• Proven experience in a customer service or administrative role.
• Automotive industry experience beneficial but not essential.
• Ability to handle multiple tasks efficiently.

Responsibilities

• Greet customers warmly, both in person and over the phone.
• Manage repair bookings and vehicle handovers.
• Liaise with technicians to ensure smooth communication.

Skills

Strong communication and interpersonal skills

Ability to remain calm under pressure

Good IT skills

Job description

A leading automotive services provider in Birmingham is seeking a friendly and organized Customer Service Advisor to enhance customer interactions at their busy repair center. Responsibilities include greeting customers, managing bookings, and ensuring effective communication with technicians. Ideal candidates will possess strong communication skills and a background in customer service, with opportunities for ongoing training and career progression. If you thrive in a fast-paced environment and are motivated by providing exceptional service, apply today.