Hybrid Customer Service Advisor — Growth & Bonus

HR GO Driving; Hailsham; Hybrid; GBP 22,000 - GBP 28,000; Full time

Job summary

HR GO Driving is seeking a Customer Service Advisor to join their dynamic team in Hailsham. The ideal candidate will have strong communication skills and a commitment to providing outstanding customer service. Responsibilities include handling customer orders, processing returns, and resolving queries efficiently. This role offers a hybrid working model and opportunities for personal and professional development.

Benefits

Profit related bonus scheme

Staff account and shop access

Endless personal and professional development

Parking available

Qualifications

• Ideally three years' experience in a similar role.
• Excellent verbal and written communication skills.
• Knowledge of SAP ERP system and Office 365.

Responsibilities

• Handle customer orders, processing returns and resolving queries.
• Build rapport and maintain a professional telephone approach.
• Update customer information and monitor back orders.

Skills

Communication

Problem Solving

Customer Service

Education

GCSE or equivalent education / NVQ Customer Service

Tools

SAP ERP

Office 365

Fresh/Zendesk

Job description

HR GO Driving is seeking a Customer Service Advisor to join their dynamic team in Hailsham. The ideal candidate will have strong communication skills and a commitment to providing outstanding customer service. Responsibilities include handling customer orders, processing returns, and resolving queries efficiently. This role offers a hybrid working model and opportunities for personal and professional development.