On-site Customer Service & Upsell Advisor

Sunbelt Rentals; Birmingham; On-site; GBP 20,000 - GBP 30,000; Full time

Job summary

A leading equipment rental provider in Birmingham is looking for a Customer Service Advisor to enhance customer relationships and deliver top-notch service. In this role, you will manage customer orders and inquiries, leveraging your communication skills to provide exceptional service. Ideal candidates will have experience in customer service, preferably in a relevant industry. We offer a generous rewards package including holiday allowance, life assurance, and employee recognition programs.

Benefits

Generous holiday allowance

Life assurance

Retail discount scheme

Employee recognition awards

Great pension scheme

Qualifications

• Proven experience in a Customer Service role, handling orders and sales enquiries successfully.
• Experience in the hire or construction industry is advantageous.
• Ability to engage and build relationships with customers.

Responsibilities

• Manage customer enquiries and feedback from start to finish.
• Build relationships with customers to enhance service delivery.
• Utilize product knowledge to maximize upselling opportunities.

Skills

Customer service experience

Communication skills

Decision making

Team collaboration

Computer literacy (MS Office)

Negotiation skills

Adaptability

Continuous improvement mindset

Job description

A leading equipment rental provider in Birmingham is looking for a Customer Service Advisor to enhance customer relationships and deliver top-notch service. In this role, you will manage customer orders and inquiries, leveraging your communication skills to provide exceptional service. Ideal candidates will have experience in customer service, preferably in a relevant industry. We offer a generous rewards package including holiday allowance, life assurance, and employee recognition programs.