Senior Complaints Ops Leader - Fintech, AI-Driven, Remote

Lendable Ltd; Greater London; Hybrid; GBP 100,000 - GBP 125,000; Full time

Job summary

A leading fintech firm in Greater London is seeking a Senior Complaints Operations Manager to set strategic direction for the complaints team and lead innovations in operational processes. The role focuses on regulatory compliance while fostering a high-performance team. Ideal candidates will have significant experience in financial services, a strong understanding of FCA requirements, and excellent leadership skills. The company offers best-in-class compensation and a flexible working environment, including health insurance coverage.

Benefits

Best-in-class compensation including equity

Work from home on Mondays and Fridays

Fully stocked kitchen for office days

Private health insurance coverage

Qualifications

• Significant experience leading teams within the financial services sector.
• Deep practical knowledge of FCA regulatory requirements and DISP rules.
• Proven ability to manage and influence key influencers and decision-makers.

Responsibilities

• Set strategic direction and objectives for the complaints team.
• Oversee operational activities ensuring quality across service lines.
• Lead innovations in complaints processes to enhance customer journeys.

Skills

Leadership

Communication Skills

Problem-solving

Regulatory Knowledge (FCA)

Job description

A leading fintech firm in Greater London is seeking a Senior Complaints Operations Manager to set strategic direction for the complaints team and lead innovations in operational processes. The role focuses on regulatory compliance while fostering a high-performance team. Ideal candidates will have significant experience in financial services, a strong understanding of FCA requirements, and excellent leadership skills. The company offers best-in-class compensation and a flexible working environment, including health insurance coverage.