Facilities Helpdesk Administrator

Ywcahbg; Romford; On-site; GBP 30,000; Full time

Job summary

A leading Facilities and Maintenance Provider is seeking a Facilities Helpdesk Administrator to manage helpdesk tasks and provide support for PPM jobs at their Head Office in Romford. This full-time role involves monitoring PPM jobs, managing paperwork, and ensuring communications with subcontractors. The ideal candidate will handle various administrative duties, ensuring the team meets key performance indicators and deadlines. This position offers a stable work environment and is office-based from Monday to Friday.

Responsibilities

• Handle general helpdesk administration duties.
• Plan, release, and allocate PPM jobs.
• Monitor and progress PPM jobs.
• Check content of engineer worksheets.
• Cross-reference engineer worksheets for accuracy.
• Rename worksheets according to naming conventions.

Job description

Facilities Helpdesk Administrator- Romford Essex- 30k- Permanent Opportunity. Office Based

My client a leading Facilities and Maintenance Provider are currently recruiting for an experienced Helpdesk Administrator to join their team based in their Head Office based in Essex

This is a full time office based position- Monday to Friday 8.30-17.00

Duties

• General Helpdesk Administration duties
• PPM planning, releasing and allocating jobs
• Monitor and progress PPM jobs
• Content checking of engineer worksheets
• Cross referencing of engineer worksheets for job numbers, signatures and dates
• Renaming of worksheets adhering to a standard format naming convention
• Ensure PPM KPI's are maintained at 100%
• Zero cost jobs
• Raising Purchase Orders
• Arrange, monitor and progress subcontractor PPMs
• Chase engineers and subcontractors for completion paperwork and file as directed
• Issue the All Released PPM spreadsheet to client within four days of period end
• Raise remedial jobs when required
• Undertake reactive help desk training to become competent in order to cover when necessary
• Follow protocol at all times
• Cover all contracts as required during staff absences