Facilities Helpdesk Advisor

Busy Bees Nurseries Ltd; Burntwood; Hybrid; GBP 23,000; Full time

Job summary

A leading childcare provider in the United Kingdom is seeking a Facilities Helpdesk Advisor to deliver exceptional customer service and support the Facilities Department. This hybrid role requires strong communication, problem-solving, and organisational skills. You will handle maintenance requests, provide initial contact for inquiries, and ensure adherence to budget constraints. The ideal candidate has a proven track record in customer service, preferably in facilities management. This position offers competitive benefits and opportunities for professional development.

Benefits

Sector leading Family Leave

Employee benefits platform with discounts

Childcare discounts

33 days holiday including bank holidays

Health and Wellbeing support

Further Training and development

Qualifications

• Proven experience in a customer service role, preferably in facilities management or a related field.
• Excellent problem-solving abilities and a knack for technical troubleshooting.
• Ability to remain calm under pressure and handle challenging customer interactions.

Responsibilities

• Take requests for maintenance from centres and enter them into the computerised management system.
• Provide the first point of contact for the Facilities team and deal with initial enquiries.
• Adhere to budget constraints and report on financials on a weekly basis.

Skills

Customer service experience

Strong communication skills

Problem-solving abilities

Technical troubleshooting

Proficiency in ticketing systems

Organisational skills

Tools

Basic office software

Job description

Job Title: Facilities Helpdesk Advisor

Reports to: Helpdesk Supervisor

Based: Hybrid with 3 days a week in our Burntwood head office

Employment type: Full time 35 hours per week

Salary: £22,222 per annum

About the role

Are you a skilled communicator with a passion for delivering exceptional customer service?

Do you thrive in a fast-paced environment and have a knack for problem-solving?

If so, we have the perfect opportunity for you!

As Facilities Helpdesk Advisor you will support and assist to ensure the Facilities Department provides a safe working environment for all Centres and complies with all relevant statutory and regulatory requirements.

About Busy Bees and our culture

Established in 1983 we are now not only the largest but also the leading provider of childcare in the UK and the third largest provider in the world with 1000 Centre's globally to date, this is the most exciting time to join us!

Working at Busy Bees offers several benefits, including competitive pay, flexible scheduling, opportunities for professional development and advancement. We also offer a supportive and collaborative work environment where you can learn from experienced colleagues and make meaningful connections here.

About the Benefits

• Sector leading Family Leave
• Big Benefits. Dedicated 24/7 employee benefits platform ‘Smart Hive’ with retail, cinema, and travel discounts
• Childcare discounts.
• 33 days holiday including bank holidays with an extra day off for your birthday.
• Health and Wellbeing. We know that sometimes life can be tricky, or you might need guidance so you can lean on our Employee Assistance Program and our Peppy and Mental Health Apps
• Further Training and development.

Responsibilities

• Take requests for maintenance from centres and enter them into the computerised management system.
• Process requests for maintenance and facilities services have been made by centres using telephone or email systems, ensuring all information is entered correctly before forwarding the request to the approved contractor.
• Assist the management team in obtaining best practice for all the Facilities and Facilities Services provided.
• Review daily work levels, backlogs or delays and ensure this is communicated to the appropriate manager and centre directors where required.
• Provide the first point of contact for the Facilities team and deal with initial enquiries, whether verbal or written, and exercise judgement as to the appropriate response, taking immediate action if necessary.
• Adhere to budget constraints and report on financials on a weekly basis.
• Carry out invoicing duties as and when required.

Key skills and experience

• Proven experience in a customer service role, preferably in facilities management or a related field.
• Strong communication skills, both written and verbal.
• Excellent problem-solving abilities and a knack for technical troubleshooting.
• Proficiency in using ticketing systems, databases, and basic office software.
• Ability to remain calm under pressure and handle challenging customer interactions.
• Strong organisational skills and attention to detail.