Help Desk Administrator

VINCI Facilities Limited; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job description

Hours: Full Time - 40 hours - Monday to Friday

Creating and maintaining great places to live and work delivered by excellent people who care…

Purpose of Role

We are seeking a proactive and organised Helpdesk Administrator to join our team at the iconic London Stadium. This role plays a key part in supporting the delivery of high-quality facilities management services, ensuring repairs, maintenance, and cleaning activities are coordinated efficiently across a busy, high-profile venue.

Job Description

The successful candidate will be responsible for managing helpdesk requests, coordinating reactive and planned works, and supporting operational teams during event days to ensure a safe, clean, and fully operational environment for clients, staff, and visitors.

Responsibilities

• Act as the first point of contact for helpdesk enquiries, logging and managing requests through CAFM/helpdesk systems
• Coordinate repairs, maintenance tasks, and cleaning activities across the stadium site
• Schedule reactive and planned works with internal teams and subcontractors
• Monitor job progress to ensure completion within agreed service levels
• Maintain accurate records, reports, and documentation relating to works and service delivery
• Liaise with operational teams, contractors, and stakeholders to ensure clear communication
• Support event day operations by coordinating responsive repairs and urgent requests
• Assist with performance reporting, compliance tracking, and administrative support as required

Essential Qualifications/Skills

• Previous experience in a helpdesk, facilities administration, or coordination role
• Strong organisational skills with the ability to manage multiple tasks in a fast-paced environment
• Excellent communication and customer service skills
• Experience using CAFM systems or similar job management software (desirable)
• Ability to work both independently and collaboratively within a team
• Flexible approach to working hours, including availability for event days when required
• Good IT skills including Microsoft Office applications

Benefits

In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more.

We are VINCI Facilities – experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders – and we were named the top-ranked FM service provider in the Sustainable FM Index for 2020. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential.

Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other’s differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business – therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.

Should you require any reasonable adjustments to be made as part of the application process please contact us directly.

VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.