Motor Customer Retention Lead – Strategy & Growth

Markerstudy Ltd; United Kingdom; Hybrid; GBP 70,000 - GBP 90,000; Full time

Job summary

A leading insurance company in the UK is seeking an exceptional Head of Customer Retention - Motor to oversee the renewal strategy and performance. This impactful role involves leading cross-functional initiatives to enhance customer retention and commercial outcomes. The ideal candidate will have a proven track record in improving retention metrics, strong analytical skills, and adeptness in stakeholder engagement. This position offers significant executive visibility and the chance to shape pivotal business strategies.

Qualifications

• Proven track record of owning and improving customer retention performance.
• Strong commercial and analytical capability.
• Excellent stakeholder engagement and influencing skills.

Responsibilities

• Own the end-to-end customer renewal process and deliver measurable improvement.
• Develop strategies to maximize customer retention and lifetime value.
• Monitor and report on performance using data-driven insight.

Skills

Customer retention performance

Commercial and analytical capability

Stakeholder engagement

Strategic implementation

Job description

A leading insurance company in the UK is seeking an exceptional Head of Customer Retention - Motor to oversee the renewal strategy and performance. This impactful role involves leading cross-functional initiatives to enhance customer retention and commercial outcomes. The ideal candidate will have a proven track record in improving retention metrics, strong analytical skills, and adeptness in stakeholder engagement. This position offers significant executive visibility and the chance to shape pivotal business strategies.