Customer Loyalty & Retention Specialist

Dubizzle Limited; Wolverhampton; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

A customer service company in the United Kingdom is seeking a Customer Retention Executive to engage with customers who may leave or are dissatisfied. The role requires strong communication and problem-solving skills to retain customers through tailored solutions. Responsibilities include resolving customer issues, monitoring retention metrics, and promoting positive engagement with the brand. Candidates should have a customer-centric mindset and the ability to handle challenging conversations. This position is on-site, offering 23 days of holiday, company pension scheme, and additional benefits.

Benefits

23 days' holiday + Bank Holidays

Company Pension scheme

Company Sick Pay

Cycle to Work scheme

Employee rewards and discounts

Health Care Cash Plan

24/7 access to Employee Assistance Programme

Ongoing learning and development

Free onsite parking

Life Assurance

Qualifications

• Ability to remain calm under pressure and handle challenging conversations.
• Customer-oriented approach with a passion for delivering exceptional service.

Responsibilities

• Proactively contact customers who have signaled intent to cancel or downgrade services.
• Investigate and resolve complaints promptly.
• Build trust and rapport with customers through clear communication.

Skills

Strong interpersonal and communication skills

Excellent problem-solving and negotiation abilities

Customer‑centric mindset

Analytical skills

Job description

A customer service company in the United Kingdom is seeking a Customer Retention Executive to engage with customers who may leave or are dissatisfied. The role requires strong communication and problem-solving skills to retain customers through tailored solutions. Responsibilities include resolving customer issues, monitoring retention metrics, and promoting positive engagement with the brand. Candidates should have a customer-centric mindset and the ability to handle challenging conversations. This position is on-site, offering 23 days of holiday, company pension scheme, and additional benefits.