Retention Growth Lead, Insurance

Mesh-AI Limited; Greater London; Hybrid; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading insurance technology firm in Greater London seeks a Retention Commercial Manager to shape the retention strategy and enhance customer experience. The ideal candidate will leverage data to drive decision-making, improve retention rates, and ensure commercial impact. Responsibilities include executing the strategy, collaborating cross-functionally, and leading performance discussions with stakeholders. Strong analytical skills and a proven track record in customer retention are essential. This dynamic role is hybrid-based in London, offering competitive perks including a training budget and enhanced family leave.

Benefits

Pension contributions matched up to 7%

Learning budget of £1,000 a year

Enhanced maternity & paternity

Travel season ticket loan

Access to London O2 events

Qualifications

• Proven experience improving customer retention performance, ideally within UK general insurance.
• Highly numerate with strong analytical capability.
• Experience collaborating across Pricing, Operations, Marketing, Risk, or Propositions functions.

Responsibilities

• Set and deliver the end-to-end retention strategy.
• Monitor, analyse and explain retention performance.
• Optimize the renewal journey across digital and operational processes.

Skills

Analytical capability

Stakeholder management

Business acumen

Communication skills

Problem-solving

Tools

SQL

Python

Tableau

Advanced Excel

Job description

A leading insurance technology firm in Greater London seeks a Retention Commercial Manager to shape the retention strategy and enhance customer experience. The ideal candidate will leverage data to drive decision-making, improve retention rates, and ensure commercial impact. Responsibilities include executing the strategy, collaborating cross-functionally, and leading performance discussions with stakeholders. Strong analytical skills and a proven track record in customer retention are essential. This dynamic role is hybrid-based in London, offering competitive perks including a training budget and enhanced family leave.