Head of Client Success & Retention — Senior Leader

Frank Marketing Agency Ltd; Wakefield; Hybrid; GBP 55,000 - GBP 65,000; Full time

Job summary

A leading marketing agency in the UK is seeking a Head of Customer Success to ensure client satisfaction and retention. This senior leadership role focuses on nurturing client relationships and overseeing effective delivery across the agency's portfolio. Candidates should possess significant experience in client leadership within a marketing agency, demonstrating commercial awareness and the ability to manage complex client conversations. This position offers the opportunity to influence substantial growth while working alongside ambitious founders.

Qualifications

• Significant experience in client leadership within a marketing agency.
• Strong background in managing retained client relationships.
• Proven ability to handle complex client conversations confidently.

Responsibilities

• Own overall client satisfaction and retention across retained clients.
• Lead monthly and quarterly client review meetings.
• Define what great delivery looks like within a Frank retainer.

Skills

Client leadership

Managing client relationships

Complex client discussions

Commercial awareness

Agency experience

Job description

A leading marketing agency in the UK is seeking a Head of Customer Success to ensure client satisfaction and retention. This senior leadership role focuses on nurturing client relationships and overseeing effective delivery across the agency's portfolio. Candidates should possess significant experience in client leadership within a marketing agency, demonstrating commercial awareness and the ability to manage complex client conversations. This position offers the opportunity to influence substantial growth while working alongside ambitious founders.