Customer Retention Leader: Transport & Auto Finance

Lloyds Bank plc; Manchester; Hybrid; GBP 59,000 - GBP 67,000; Full time

Job summary

A leading financial services company in the UK is seeking a Customer Retention Manager for their Transport division. This role involves implementing customer retention initiatives across both B2B and B2C channels, managing supplier relationships, and driving continuous improvement. The ideal candidate has experience in customer retention within financial services or automotive sectors, strong analytical skills, and the ability to work collaboratively. Competitive salary of £59,850 to £66,500 with hybrid working options is offered.

Benefits

Generous pension contribution

Annual bonus award

Share schemes

30 days' holiday

Wellbeing initiatives

Qualifications

• Experience with delivering customer retention initiatives in financial services or automotive sectors.
• Strong analytical skills and problem-solving abilities.
• Ability to lead and inspire partners.

Responsibilities

• Manage and drive innovation with retention suppliers.
• Implement and manage a breadth of retention initiatives.
• Produce best practices for Account Managers and external partners.

Skills

Customer retention initiatives

Analytical skills

B2B partnerships

Team collaboration

Job description

A leading financial services company in the UK is seeking a Customer Retention Manager for their Transport division. This role involves implementing customer retention initiatives across both B2B and B2C channels, managing supplier relationships, and driving continuous improvement. The ideal candidate has experience in customer retention within financial services or automotive sectors, strong analytical skills, and the ability to work collaboratively. Competitive salary of £59,850 to £66,500 with hybrid working options is offered.