Automotive Retention Specialist

BMW; Lancashire; On-site; GBP 32,000; Full time

Job summary

A UK-based automotive dealer is searching for a Retention Executive to enhance customer loyalty within the service department. The role involves engaging with customers, managing service bookings, and promoting aftersales products. The ideal candidate will possess strong communication skills and a customer-focused mindset. This position offers a basic salary with an OTE of £32,000, alongside 33 days of annual leave. Working hours are Monday to Friday with occasional Saturdays.

Benefits

33 days of annual leave

Qualifications

• Proven ability to engage and communicate effectively with customers.
• Experience in sales or service retention roles is favorable.
• Knowledge of automotive services and customer loyalty principles.

Responsibilities

• Utilize systems to contact customers due for service and manage bookings.
• Guide customers towards suitable products or services.
• Promote Service Plans and aftermarket products for retention.

Skills

Strong communication skills

Customer-focused mindset

Ability to drive retention

Tools

iLloyd

Dealer Management Systems

Job description

A UK-based automotive dealer is searching for a Retention Executive to enhance customer loyalty within the service department. The role involves engaging with customers, managing service bookings, and promoting aftersales products. The ideal candidate will possess strong communication skills and a customer-focused mindset. This position offers a basic salary with an OTE of £32,000, alongside 33 days of annual leave. Working hours are Monday to Friday with occasional Saturdays.