Guest Experience Front Desk Lead — Upsell & Hospitality

Cycas Hospitality; Greater London; On-site; GBP 10,000 - GBP 40,000; Full time

Job summary

A dynamic hotel management company in Greater London is looking for a receptionist for the Hyatt Place London City East. You will be responsible for ensuring a smooth guest experience while embodying the brand's values. The ideal candidate has a warm personality and excellent communication skills, with experience in a similar role preferred. This position offers a competitive salary and various employee perks. Join a fun team that prioritizes guest satisfaction and personal development.

Benefits

Free Meals on duty

Employee discounts across Hyatt Hotels

Continuous Learning & Development opportunities

Workplace pension scheme

Uniform Provided

Qualifications

• Experience in a similar role, preferably in a 4-star environment.
• Ability to remain calm under pressure.
• Outgoing personality and team-first attitude.

Responsibilities

• Provide a smooth arrival and departure experience for guests.
• Recommend local amenities and events.
• Handle payment transactions and billing.

Skills

Excellent communication skills

Problem-solving skills

Multi-tasking ability

Positive outlook

Flexibility

Job description

A dynamic hotel management company in Greater London is looking for a receptionist for the Hyatt Place London City East. You will be responsible for ensuring a smooth guest experience while embodying the brand's values. The ideal candidate has a warm personality and excellent communication skills, with experience in a similar role preferred. This position offers a competitive salary and various employee perks. Join a fun team that prioritizes guest satisfaction and personal development.