Hospitality ICT Support Technician — Fast-Paced, Multi-Property

Imperial London Hotels Limited; Greater London; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A family-owned hotel group in Greater London is looking for an ICT Support Technician. The role entails providing first and second line IT support across multiple properties, troubleshooting hardware and software issues, and enhancing guest experience through tech solutions. Ideal candidates will have a strong IT support background, at least 3 years of experience, and excellent communication skills. Join our team to make a meaningful impact in a lively hospitality environment, while enjoying numerous employee benefits.

Benefits

28 days holiday (rising to 33)

Access to training programmes

Complimentary uniform dry-cleaning

50% discount across food & beverage outlets

Team member hotel discount

Interest-free Season Ticket Loan

Qualifications

• At least 3 years' experience in a similar IT support role.
• Strong hands-on knowledge of Windows Server, Microsoft Office 365, Active Directory.
• Solid understanding of networking fundamentals and ideally exposure to backups.

Responsibilities

• Troubleshoot hardware, software, and network issues.
• Provide training on various IT systems.
• Collaborate with external vendors and manage the helpdesk system.

Skills

IT support experience

Problem-solving skills

Communication skills

Networking fundamentals

Customer service mindset

Education

A+ / Network+ certification

Tools

Windows Server 2012+

Microsoft Office 365

Active Directory

Job description

A family-owned hotel group in Greater London is looking for an ICT Support Technician. The role entails providing first and second line IT support across multiple properties, troubleshooting hardware and software issues, and enhancing guest experience through tech solutions. Ideal candidates will have a strong IT support background, at least 3 years of experience, and excellent communication skills. Join our team to make a meaningful impact in a lively hospitality environment, while enjoying numerous employee benefits.