Strategic Hospitality Tech Support Specialist

DoorDash; Greater London; Hybrid; GBP 28,000 - GBP 35,000; Full time

Job summary

A leading delivery service provider is seeking a Customer & Technical Support Representative in Greater London. In this role, you'll work with global hospitality operators, ensuring they receive top-notch support. Responsibilities include troubleshooting issues via chat, email, and phone, and providing tailored solutions to enhance user experience. Ideal candidates have strong communication skills, a technical mindset, and at least one year of customer-facing support experience. Join our collaborative team dedicated to empowering local businesses.

Qualifications

• 1+ years of experience in a customer-facing support role, ideally in B2B or SaaS.
• Comfortable in a fast-paced startup environment.
• Technical mindset and interest in hospitality tech.

Responsibilities

• Support customers via email, phone, and chat.
• Provide strategic solutions tailored to customer goals.
• Document resolutions and ensure clear communication with clients.

Skills

Strong communication skills

Analytical and problem-solving skills

Positive collaborative attitude

Experience with Zendesk, Jira, Salesforce or similar

Ability to build strong relationships with clients

Job description

A leading delivery service provider is seeking a Customer & Technical Support Representative in Greater London. In this role, you'll work with global hospitality operators, ensuring they receive top-notch support. Responsibilities include troubleshooting issues via chat, email, and phone, and providing tailored solutions to enhance user experience. Ideal candidates have strong communication skills, a technical mindset, and at least one year of customer-facing support experience. Join our collaborative team dedicated to empowering local businesses.