IT Support Technician: Hands-on Role with Growth & Profit Share

Digital Story Masters; United Kingdom; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

An innovative digital solutions company in the United Kingdom is seeking an IT Support Technician to provide top-notch support to over 300 employees across various locations. The role involves managing service desk tickets, deploying hardware, and ensuring smooth IT operations. Ideal candidates will have significant experience in IT support, strong communication skills, and relevant qualifications. This is a hands-on role with opportunities for skill development within a supportive team environment.

Benefits

Flexi time

Profit share

Onsite parking

Qualifications

• 13+ years experience in a similar IT support role.
• Full, clean driving licence.

Responsibilities

• Providing first-class IT support to staff across the business.
• Managing and resolving service desk tickets within agreed service levels.
• Building and deploying physical and virtual hardware.
• Installing and configuring server and client software.
• Creating and managing user accounts in Office 365 and Teams.
• Supporting network resources and permissions.
• Maintaining smartphones and company devices.
• Delivering Office 365 support and user guidance.
• Diagnosing hardware faults.
• Liaising with suppliers for quotes.

Skills

Experience supporting PCs (hardware/software)

Positive, can-do attitude

Customer-focused

Organised and quick to learn

Confident communication skills

Education

GCSE (or equivalent) in ICT, Maths and English

Higher-level ICT qualification

Tools

Windows Server 2012/2022

Windows 10/11

VMware vSphere 7.0/8.0

Veeam backups

PowerShell

Intune

Entra ID

Active Directory

DNS

DHCP

DFS

GPO

Meraki wireless access points

ExaGrid tiered backup storage

Job description

An innovative digital solutions company in the United Kingdom is seeking an IT Support Technician to provide top-notch support to over 300 employees across various locations. The role involves managing service desk tickets, deploying hardware, and ensuring smooth IT operations. Ideal candidates will have significant experience in IT support, strong communication skills, and relevant qualifications. This is a hands-on role with opportunities for skill development within a supportive team environment.