IT Support Technician — Flexible Work & Growth

Naomi House; Sutton; On-site; GBP 24,000 - GBP 30,000; Full time

Job summary

A charitable organization in the UK is seeking an enthusiastic IT Support Technician to join their IT Team. This role involves providing first and second line support, ensuring colleagues stay connected and supported. Candidates should have relevant IT qualifications or experience, strong customer service skills, and proficiency in Windows technologies. The position offers a comprehensive benefits package and supports a diverse workplace environment.

Benefits

Flexible working options

28 days holiday plus Public Bank Holidays

Group pension scheme

Life assurance

Qualifications

• A-Level education (or equivalent) plus an IT qualification or relevant professional experience.
• Strong customer service ethos with a high sense of ownership.
• Previous experience in an IT support/helpdesk role.
• Full UK driving licence required.
• Confident troubleshooting and problem-solving skills.

Responsibilities

• Acting as the first point of contact for IT issues.
• Providing deskside and remote support across the Trust.
• Managing IT tickets from start to resolution.
• Supporting the implementation of new IT solutions.

Skills

Customer service ethos

Troubleshooting skills

Problem-solving

Experience with Windows, Android and iOS

Knowledge of Active Directory

Familiarity with Office 365

Education

A-Level education or equivalent

IT qualification or relevant professional experience

Tools

Ticketing systems

Asset management systems

Job description

A charitable organization in the UK is seeking an enthusiastic IT Support Technician to join their IT Team. This role involves providing first and second line support, ensuring colleagues stay connected and supported. Candidates should have relevant IT qualifications or experience, strong customer service skills, and proficiency in Windows technologies. The position offers a comprehensive benefits package and supports a diverse workplace environment.