Field IT Support Technician – Customer-Facing

HR GO Driving; London; Hybrid; GBP 30,000 - GBP 34,000; Full time

Job summary

An IT & VoIP Telecoms Solutions provider is seeking an experienced IT Support Technician in London. The role involves delivering exceptional support and managing customer escalations, requiring a customer-centric attitude and 2 years' experience in IT support. Candidates should have a full driving licence and be willing to travel for customer visits, alongside a strong understanding of Microsoft systems and excellent communication skills.

Benefits

Car/Travel

Mobile phone

Laptop

Pension Scheme

Perkbox

Opportunity to join Private Medical

Qualifications

• Minimum 2 years' experience in providing 1st line IT Support.
• Experience in 2nd line support is desirable.
• Full clean driving licence is essential.

Responsibilities

• Deliver exceptional IT support by visiting and supporting customers.
• Engage in customer visits and maintain ownership of resolutions.
• Manage day-to-day interactions with clients and ensure adherence to Service Level Agreements.

Skills

Customer-centric approach

Communication skills

Analytical skills

Problem-solving skills

Tools

Microsoft Windows Server

Microsoft Office

Office 365 Administration

Connectivity configurations

RMM systems (e.g., Datto, TeamViewer)

Helpdesk ticketing systems

Job description

An IT & VoIP Telecoms Solutions provider is seeking an experienced IT Support Technician in London. The role involves delivering exceptional support and managing customer escalations, requiring a customer-centric attitude and 2 years' experience in IT support. Candidates should have a full driving licence and be willing to travel for customer visits, alongside a strong understanding of Microsoft systems and excellent communication skills.