Global IT Support Engineer — 2nd/3rd Line

Fauna & Flora International; Cambridge; On-site; GBP 32,000 - GBP 35,000; Full time

Job summary

An international conservation organization in Cambridge is seeking an IT Technical Officer to provide second- and third-line IT support services. The role requires a keen interest in IT, strong problem-solving skills, and experience in end-user support. Excellent interpersonal skills are essential for building effective relationships across the organization. In return, the position offers a competitive salary, generous benefits, and the opportunity to work in a dynamic environment focused on global conservation.

Benefits

Generous pension contribution

Attractive annual leave allowance

Life insurance

Qualifications

• Keen interest in IT and technology with relevant skills.
• Previous experience providing end-user support services.
• Ability to learn new systems and acquire new knowledge.

Responsibilities

• Provide second- and third-line IT support services globally.
• Liaise with external providers when relevant.
• Build effective relationships with colleagues.

Skills

Second- and third-line IT skills

Problem-solving skills

Interpersonal skills

Customer focus

Attention to detail

Job description

An international conservation organization in Cambridge is seeking an IT Technical Officer to provide second- and third-line IT support services. The role requires a keen interest in IT, strong problem-solving skills, and experience in end-user support. Excellent interpersonal skills are essential for building effective relationships across the organization. In return, the position offers a competitive salary, generous benefits, and the opportunity to work in a dynamic environment focused on global conservation.