IT Service Desk Engineer — Frontline Tech Support

Sumer Group Holdings Limited; Newcastle upon Tyne; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A technology solutions provider in the United Kingdom is seeking an IT Service Desk Engineer. The successful candidate will serve as the first point of contact for technical support, manage user accounts, and resolve hardware and software issues efficiently. Candidates must have strong IT support experience and knowledge of Windows OS, Microsoft 365, and Active Directory. This is a permanent position based in Newcastle upon Tyne with a commitment to inclusivity and support for all employees.

Qualifications

• Experience in IT support or service desk roles.
• Knowledge of Windows OS, Microsoft 365, and Active Directory.
• Understanding of DNS, DHCP, VPN, and TCP/IP.

Responsibilities

• Provide first line support for IT issues via various channels.
• Troubleshoot IT problems and escalate when necessary.
• Manage user accounts and access rights.

Skills

IT support experience

Windows OS knowledge

Microsoft 365 knowledge

Active Directory knowledge

Networking basics

ITSM tools familiarity

Troubleshooting skills

Customer-focused communication

Job description

A technology solutions provider in the United Kingdom is seeking an IT Service Desk Engineer. The successful candidate will serve as the first point of contact for technical support, manage user accounts, and resolve hardware and software issues efficiently. Candidates must have strong IT support experience and knowledge of Windows OS, Microsoft 365, and Active Directory. This is a permanent position based in Newcastle upon Tyne with a commitment to inclusivity and support for all employees.