Remote IT Service Desk Engineer – On-Site Client Visits

Sumer Group Holdings Limited; Newcastle upon Tyne; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading technology firm is seeking an experienced IT Service Desk Engineer to join their team. The role involves providing technical support across client sites, primarily working remotely but requiring local visits. The successful candidate will troubleshoot IT issues, manage user accounts in Microsoft 365 and Active Directory, and collaborate with the team in Newcastle-upon-Tyne. Strong experience in a service desk role, troubleshooting skills, and a valid Driving Licence are essential.

Qualifications

• Proven experience in an IT support or service desk role.
• Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
• Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP).
• A full and valid Driving Licence will be required.

Responsibilities

• Deliver first and second line support for IT issues.
• Manage user accounts and access rights in Microsoft 365 and Active Directory.
• Collaborate with office-based team in Newcastle-upon-Tyne.

Skills

IT support experience

Windows OS knowledge

Microsoft 365 expertise

Active Directory knowledge

Networking basics understanding

Excellent troubleshooting skills

Strong communication skills

Tools

ServiceNow

Freshservice

Job description

A leading technology firm is seeking an experienced IT Service Desk Engineer to join their team. The role involves providing technical support across client sites, primarily working remotely but requiring local visits. The successful candidate will troubleshoot IT issues, manage user accounts in Microsoft 365 and Active Directory, and collaborate with the team in Newcastle-upon-Tyne. Strong experience in a service desk role, troubleshooting skills, and a valid Driving Licence are essential.