Senior Service Desk Specialist – IT & Global Support

West Sussex.info; Littlehampton; On-site; GBP 30,000 - GBP 50,000; Full time

Job summary

A leading IT services provider in the UK is hiring a ServiceDesk Specialist to deliver comprehensive IT support across hardware and software. The ideal candidate will collaborate with global teams, resolve technical issues, and provide exceptional customer service. Expected qualifications include a Bachelor's degree and technical IT experience. The role offers competitive benefits including life insurance and a pension scheme, highlighting the company’s commitment to employee wellbeing.

Benefits

Life Insurance Cover 10x Annual Salary

Competitive pension scheme with 8.5% employer contribution

Private healthcare coverage

Employee Assistance Programme

Discounts across major retailers

25 days annual leave plus bank holidays

Qualifications

• 5–8 years of technical IT or customer service experience.
• Ability to provide high-quality support to VIPs.
• Willingness to travel to other locations for support.

Responsibilities

• Provide comprehensive support across computing hardware, software, and networks.
• Document and troubleshoot technical issues, escalating when necessary.
• Collaborate with global IT teams on project work.

Skills

Advanced troubleshooting skills for complex networking and operating system issues

Strong customer service focus

Excellent analytical and technical problem-solving skills

Strong ability to analyse trends in IT support

Advanced knowledge of desktop operating systems (Windows and macOS)

Fluent in English

Education

Bachelor’s degree in IT or related field

Associate’s degree with 5–8 years of experience

High School diploma with 7–10 years of experience

Tools

CompTIA A+

CompTIA Network+

Job description

A leading IT services provider in the UK is hiring a ServiceDesk Specialist to deliver comprehensive IT support across hardware and software. The ideal candidate will collaborate with global teams, resolve technical issues, and provide exceptional customer service. Expected qualifications include a Bachelor's degree and technical IT experience. The role offers competitive benefits including life insurance and a pension scheme, highlighting the company’s commitment to employee wellbeing.