Service Desk Technician – 1st Line IT Support

VolkerWessels UK group.; Hoddesdon; On-site; GBP 24,000 - GBP 32,000; Full time

Job summary

A leading contracting group in the UK seeks an ICT Service Desk Technician (1st Line Support) to join their dynamic ICT support team. The ideal candidate will demonstrate experience in service desk environments and have a passion for customer service and technology. Responsibilities include providing first-line support, logging support tickets, and troubleshooting technical issues. This role comes with competitive benefits including annual leave and private medical care, fostering a supportive workplace for all employees.

Benefits

Competitive annual leave

Private medical care

Pension

Life Assurance

Cycle to Work scheme

Training and development opportunities

Employee Assistance programme

Qualifications

• Demonstrable experience in a service desk or contact centre.
• Natural flair for providing great customer service.
• Strong organizational skills and collaborative approach.
• Enthusiasm for technology.

Responsibilities

• Provide first-line support via phone and in person.
• Log and manage support tickets accurately.
• Troubleshoot and resolve issues quickly.
• Deliver exceptional customer service.
• Participate in team meetings and improvement initiatives.

Skills

Customer service

Clear communication

Organizational skills

Proactive mindset

Technology enthusiasm

Tools

Microsoft 365

Windows 11

Android

Job description

A leading contracting group in the UK seeks an ICT Service Desk Technician (1st Line Support) to join their dynamic ICT support team. The ideal candidate will demonstrate experience in service desk environments and have a passion for customer service and technology. Responsibilities include providing first-line support, logging support tickets, and troubleshooting technical issues. This role comes with competitive benefits including annual leave and private medical care, fostering a supportive workplace for all employees.