1st Line IT Service Desk Engineer: Microsoft 365 & Cloud

Air IT Limited; Greater London; Hybrid; GBP 25,000 - GBP 35,000; Full time

Job summary

A leading IT services company is looking for a motivated 1st Line IT Service Desk Engineer. You will deliver exceptional customer service and technical support, primarily utilizing Microsoft 365 applications. The position offers hybrid work options, 25 days annual leave, ongoing development opportunities, and a supportive team environment. This role is ideal for those passionate about technology and customer satisfaction. Join us to develop your career while positively impacting client systems and processes.

Benefits

Hybrid working options

25 days annual leave plus bank holidays

Ongoing learning and development opportunities

Cycle to work scheme and technology vouchers

Enhanced family leave

Celebration day

Salary sacrifice pension

2 paid volunteer days

Company social events and competitions

Discount and Cashback Scheme

Group Income Protection

Life Insurance

EAP and Virtual GP Service

Qualifications

• Experience in providing outstanding customer service in an IT support environment.
• Proficiency in troubleshooting Microsoft 365 applications and cloud technologies.
• Strong communication skills to convey technical information to non-technical users.
• Excellent problem-solving abilities and attention to detail.

Responsibilities

• Provide first-line technical support to clients via phone, email, and ticketing system.
• Troubleshoot and resolve issues related to Microsoft 365 applications.
• Assist users with account management and access permissions.
• Collaborate with other support teams to resolve complex technical issues.
• Identify opportunities to optimize client systems and processes.

Skills

Customer service skills

Troubleshooting Microsoft 365 applications

Cloud technologies

Strong communication skills

Problem-solving abilities

Education

Certifications such as Microsoft Certified: Modern Desktop Administrator Associate

Tools

Microsoft 365

Azure

Office 365

Autopilot

Job description

A leading IT services company is looking for a motivated 1st Line IT Service Desk Engineer. You will deliver exceptional customer service and technical support, primarily utilizing Microsoft 365 applications. The position offers hybrid work options, 25 days annual leave, ongoing development opportunities, and a supportive team environment. This role is ideal for those passionate about technology and customer satisfaction. Join us to develop your career while positively impacting client systems and processes.