Senior Service Desk Engineer - 2nd Line IT Support

City Football Group; Manchester; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading sports organization in the UK is seeking a Service Desk Analyst to provide technical support and customer service to users globally. The ideal candidate should have 3-5 years of experience in a 2nd Line Support position, along with a strong knowledge of Windows and MacOS systems, ITIL processes, and Microsoft Office tools. This role offers a vibrant working environment and a chance to be part of a committed team. Tech-savvy individuals with a focus on customer satisfaction are encouraged to apply.

Benefits

26 days annual leave

Private healthcare

Annual discretionary bonus

Partnership discounts

Qualifications

• 3-5 years’ experience in a 2nd Line Support position.
• Previous experience operating within a Service Desk environment.
• Excellent level of customer service.

Responsibilities

• Provide high level of support to global users.
• Handle all incoming queries and help requests.
• Resolve technical issues and manage escalated tickets.

Skills

Customer service

Technical troubleshooting

Windows 10 support

iOS support

Active Directory

Microsoft Office suite

ITIL knowledge

Tools

Microsoft Intune

Office 365

MS PowerShell

Job description

A leading sports organization in the UK is seeking a Service Desk Analyst to provide technical support and customer service to users globally. The ideal candidate should have 3-5 years of experience in a 2nd Line Support position, along with a strong knowledge of Windows and MacOS systems, ITIL processes, and Microsoft Office tools. This role offers a vibrant working environment and a chance to be part of a committed team. Tech-savvy individuals with a focus on customer satisfaction are encouraged to apply.