Strategic Accounts Engagement Specialist

Methodfi; Greater London; On-site; GBP 40,000 - GBP 55,000; Full time

Job summary

A leading legal tech firm in Greater London is seeking a Client Success Manager to support major clients with high-level service. This role requires 1-2 years of experience in a legal setting, strong organizational abilities, and proficiency in data analysis. The successful candidate will manage communications, analyze trends, and create high-quality client materials. The position demands adaptability and a collaborative spirit, working closely with senior team members on-site five days a week.

Qualifications

• 1-2 years of professional experience from a law firm or legal environment.
• Highly organized and able to manage client timelines effectively.
• Ability to analyze complex data and create high-standard presentations.
• Comfortable with new systems and tools used within the team.

Responsibilities

• Monitor usage trends and customer health signals proactively.
• Channel client feedback to internal teams and keep clients informed.
• Create materials for clients such as presentations and training.
• Manage calendars for internal and external stakeholders.

Skills

Organizational skills

Client relationship management

Data analysis

Communication skills

Flexibility and adaptability

Tools

Legora

Planhat

Pitch

Job description

A leading legal tech firm in Greater London is seeking a Client Success Manager to support major clients with high-level service. This role requires 1-2 years of experience in a legal setting, strong organizational abilities, and proficiency in data analysis. The successful candidate will manage communications, analyze trends, and create high-quality client materials. The position demands adaptability and a collaborative spirit, working closely with senior team members on-site five days a week.