Senior Account Manager – LegalTech Growth & Client Success

Methodfi; Poole; Hybrid; GBP 30,000 - GBP 45,000; Full time

Job summary

A legal services firm in the UK is seeking a dedicated individual to support its lawyers by building relationships and driving engagement. The ideal candidate will have experience in customer success or account management, thriving in a dynamic environment. Responsibilities include onboarding support, professional growth facilitation, and maintaining lawyer satisfaction. This role emphasizes proactive communication and community-building among lawyers, offering a diverse and inclusive workplace with meaningful benefits.

Benefits

33 days annual leave

Extended Christmas holiday

Pension contribution

Charity day each year

Regular socials/team events

Qualifications

• Experience in customer success or account management in a fast-paced environment.
• Ability to build long-term relationships with high-standard professionals.
• Empathetic, proactive, and solutions-focused.

Responsibilities

• Build relationships with lawyers for support and advice.
• Monitor lawyers' goals and help them achieve professional ambitions.
• Run training sessions and collect feedback for improvements.

Skills

Customer success experience

Relationship building

Proactive problem-solving

Adaptability to ambiguity

Education

LLB or equivalent

Job description

A legal services firm in the UK is seeking a dedicated individual to support its lawyers by building relationships and driving engagement. The ideal candidate will have experience in customer success or account management, thriving in a dynamic environment. Responsibilities include onboarding support, professional growth facilitation, and maintaining lawyer satisfaction. This role emphasizes proactive communication and community-building among lawyers, offering a diverse and inclusive workplace with meaningful benefits.