Customer Success Strategist (Legal Tech)

Relativity ODA LLC; Greater London; On-site; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading legal tech firm in Greater London seeks a Customer Success Manager to act as the voice of the customer and provide insights to enhance customer success. Candidates should have experience in customer account management within the software technology sector and possess strong business writing and presentation skills. This role offers an opportunity to solve big data challenges and collaborate with various teams, making a significant impact on customer experiences.

Qualifications

• Experience in a customer-facing role managing accounts.
• Strong business writing and presentation skills.
• Ability to identify customer pain points and provide solutions.

Responsibilities

• Act as the voice of the customer within the company.
• Provide feedback and insights to foster a customer success culture.
• Collaborate with cross-functional teams to solve big data challenges.

Skills

Customer account management

Expertise in software technology

Business writing

Presentation skills

Active listening

Problem-solving

Job description

A leading legal tech firm in Greater London seeks a Customer Success Manager to act as the voice of the customer and provide insights to enhance customer success. Candidates should have experience in customer account management within the software technology sector and possess strong business writing and presentation skills. This role offers an opportunity to solve big data challenges and collaborate with various teams, making a significant impact on customer experiences.