Customer Success Executive – LegalTech Growth

Law Business Research Limited; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading research company in London seeks a Customer Success Executive to enhance client satisfaction and engagement. The role involves developing strong relationships with clients, delivering training, onboarding, and providing support to ensure product adoption. The ideal candidate is a proactive communicator focused on problem-solving. Benefits include private healthcare, a wellbeing allowance, and a cycle to work scheme, fostering an inclusive workplace culture.

Benefits

Eye care

Employee Assistance Programme

A day off for your birthday

Pension (4% employer contribution)

Life assurance

Cycle to work scheme

Access to Employee Affinity Networks

Volunteering Day

Work from anywhere (2 weeks)

Qualifications

• Ability to communicate effectively on the phone, by email and in person to stakeholders at all levels.
• Self-motivated and driven.
• Highly organized and adaptable to emerging priorities.

Responsibilities

• Develop deep understanding of clients' businesses, strategies, and objectives.
• Deliver impactful training sessions and support sales teams.
• Onboard new accounts and ensure they realize value quickly.

Skills

Effective communication with stakeholders

Proactive Client Engagement

Problem solving

Attention to detail

Ability to work independently

Job description

A leading research company in London seeks a Customer Success Executive to enhance client satisfaction and engagement. The role involves developing strong relationships with clients, delivering training, onboarding, and providing support to ensure product adoption. The ideal candidate is a proactive communicator focused on problem-solving. Benefits include private healthcare, a wellbeing allowance, and a cycle to work scheme, fostering an inclusive workplace culture.