Enterprise Customer Success Manager - ESG Platform

Novisto inc.; Greater London; On-site; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading ESG data management software firm in Greater London is seeking a Customer Success Manager to manage enterprise customer relationships. The ideal candidate will collaborate with customers to define objectives and drive platform engagement. Responsibilities include building strategic relationships, managing onboarding, and delivering renewal outcomes. Successful applicants will have over three years of experience in Customer Success, strong communication skills, and a passion for the ESG industry. This role offers a dynamic environment with flexible schedules and stock options.

Benefits

Flexible schedules

Stock option plan

Qualifications

• 3+ years in Customer Success or Account Management.
• Strong communication and presentation skills in English and a second language.
• Experience in startup or SaaS preferred.

Responsibilities

• Collaborate with enterprise-level customers to establish objectives.
• Build strategic relationships and foster executive-level connections.
• Lead initiatives that expand platform adoption.

Skills

Customer empathy

Communication skills

Analytical approach

Ability to manage workload

Language skills (bilingual)

Job description

A leading ESG data management software firm in Greater London is seeking a Customer Success Manager to manage enterprise customer relationships. The ideal candidate will collaborate with customers to define objectives and drive platform engagement. Responsibilities include building strategic relationships, managing onboarding, and delivering renewal outcomes. Successful applicants will have over three years of experience in Customer Success, strong communication skills, and a passion for the ESG industry. This role offers a dynamic environment with flexible schedules and stock options.