Strategic Enterprise CSM — Climate & ESG SaaS

Open CEDA; Greater London; On-site; GBP 70,000 - GBP 90,000; Full time

Job summary

A leading sustainability platform in London is seeking a Strategic Customer Success Manager. The role focuses on building trusted relationships with high-value customers, ensuring their success in sustainability efforts. Candidates should have over 7 years in enterprise SaaS, strong communication skills, and experience in change management. This role involves owning customer success and may require up to 20% travel. A commitment to working in office 4 days per week is expected.

Qualifications

• 7+ years in enterprise SaaS with global strategic accounts.
• Proven success in building executive relationships.
• Able to link sustainability data to strategy.

Responsibilities

• Own success for a small set of high-value customers.
• Build trusted executive relationships to drive strategy.
• Lead planning and governance with customers.

Skills

Enterprise SaaS

Customer Success Management

Strategic relationship building

Change management

Strong communication

Adaptability

Job description

A leading sustainability platform in London is seeking a Strategic Customer Success Manager. The role focuses on building trusted relationships with high-value customers, ensuring their success in sustainability efforts. Candidates should have over 7 years in enterprise SaaS, strong communication skills, and experience in change management. This role involves owning customer success and may require up to 20% travel. A commitment to working in office 4 days per week is expected.