London-Based Enterprise CSM — Climate Platform

Open CEDA; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A sustainability-focused startup in London is seeking a Customer Success Manager to manage EMEA customer relationships and support their climate journeys. The ideal candidate will have SaaS experience and a strong track record in customer success. Responsibilities include onboarding, educating clients, and integrating solutions to help them achieve climate goals. This role requires excellent communication skills and organizational abilities, with a commitment to working from the office four days a week.

Qualifications

• Relevant CSM experience in a SaaS organization working with Enterprise Customers.
• Proven success in the EMEA market.
• Track record of building relationships at an executive level.
• Excellent communication skills, both written and verbal.
• Ability to balance many moving pieces across various customers.

Responsibilities

• Manage the end-to-end experience for customers in the EMEA region.
• Onboard customers onto the dashboard and assist in achieving their climate plans.
• Serve as the voice of the customer and provide internal feedback.
• Educate customers on the space and help them hit milestones.
• Integrate carbon removal into their climate plans through the marketplace.

Skills

Customer Success Management

Communication Skills

Project Management

Relationship Building

Organizational Skills

Job description

A sustainability-focused startup in London is seeking a Customer Success Manager to manage EMEA customer relationships and support their climate journeys. The ideal candidate will have SaaS experience and a strong track record in customer success. Responsibilities include onboarding, educating clients, and integrating solutions to help them achieve climate goals. This role requires excellent communication skills and organizational abilities, with a commitment to working from the office four days a week.