Growth-Focused Customer Success Manager (EMEA)

Applied Intuition Inc.; Greater London; Hybrid; GBP 50,000 - GBP 70,000; Full time

Job summary

A leading digital experience platform is seeking a Customer Success Manager to engage with EMEA customers and ensure they receive maximum value from our services. You'll oversee customer programs and collaborate with internal teams to enhance customer experiences. Ideal candidates have 3+ years in a customer-facing role, excellent communication skills, and a customer-first mindset. The role offers competitive benefits, including stock options and robust work-life balance incentives.

Benefits

Stock Options

Family building benefits

Paid time off for various needs

Annual education budget

Wellbeing stipend

Communication stipend

New hire office equipment stipend

Qualifications

• 3+ years of experience in a customer-facing role, preferably in Customer Success Management.
• Ability to communicate high-level technical concepts to customers.
• Strong cross-functional participation and teamwork skills.

Responsibilities

• Monitor and guide EMEA customers to ensure value expectations.
• Execute customer programs and partner with product, sales, and marketing teams.
• Drive product adoption and customer satisfaction.

Skills

Customer-first mindset

Technical understanding

Excellent communication skills

Attention to detail

Collaboration skills

Education

College / University Degree

Tools

Contentful APIs

Data tools

Job description

A leading digital experience platform is seeking a Customer Success Manager to engage with EMEA customers and ensure they receive maximum value from our services. You'll oversee customer programs and collaborate with internal teams to enhance customer experiences. Ideal candidates have 3+ years in a customer-facing role, excellent communication skills, and a customer-first mindset. The role offers competitive benefits, including stock options and robust work-life balance incentives.