Enterprise Customer Success Manager - EMEA

CloudFlare; Greater London; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A SaaS technology company is seeking a Client Success Manager in London to ensure the success of Enterprise customers by managing post-sale experiences and driving high-value relationships. The ideal candidate will have extensive experience in SaaS customer success, a Bachelor's degree, and exceptional communication skills. You will act as the primary contact for customer queries, advocating internally while balancing customer needs with business objectives. This role offers a dynamic environment focused on growth and customer satisfaction.

Qualifications

• 5+ years of experience in post-sales customer-facing roles in enterprise SaaS businesses, ideally in Customer Success Management.
• Strong understanding of computer networking and application security.
• Experience with customer negotiations and handling difficult conversations.

Responsibilities

• Ensure the success of Cloudflare’s Enterprise customers post-sale.
• Act as the primary contact for customer inquiries.
• Drive revenue retention through quarterly reviews and demonstrating product value.

Skills

Communication skills in English

Relationship-building skills

Organizational skills

Customer-centric mindset

Negotiation skills

Education

Bachelor's degree

Master's degree

Job description

A SaaS technology company is seeking a Client Success Manager in London to ensure the success of Enterprise customers by managing post-sale experiences and driving high-value relationships. The ideal candidate will have extensive experience in SaaS customer success, a Bachelor's degree, and exceptional communication skills. You will act as the primary contact for customer queries, advocating internally while balancing customer needs with business objectives. This role offers a dynamic environment focused on growth and customer satisfaction.