Senior Service Manager - Automotive Care Leader

Mesh-AI Limited; Tees Valley; On-site; GBP 35,000 - GBP 43,000; Full time

Job summary

A leading automotive retailer in Tees Valley is seeking a Customer Service Manager to support its service teams across multiple brands. The ideal candidate will provide guidance to Service Advisors, ensuring exceptional customer satisfaction while maintaining a high standard of service. This full-time position offers competitive salaries and progressive benefits, perfect for someone with experience in the automotive industry aiming for career advancement in a collaborative environment.

Benefits

Competitive salaries with structured pay scales

Generous annual leave

Enhanced family leave

Access to discounted technology purchases

Eye care vouchers

24/7 access to GP services

Dental insurance

Critical illness cover

Discounted gym memberships

Travel insurance

Qualifications

• Experience in a similar role in the automotive industry.
• Ability to deal with a variety of responsibilities.
• Full and valid UK driving license.

Responsibilities

• Provide guidance and training to Service Advisors.
• Maximize customer satisfaction through exceptional service.
• Liaise with Aftersales Manager to monitor department performance.
• Support departmental forecasts and reports.

Skills

Leadership

Communication

Customer service

Organizational skills

Job description

A leading automotive retailer in Tees Valley is seeking a Customer Service Manager to support its service teams across multiple brands. The ideal candidate will provide guidance to Service Advisors, ensuring exceptional customer satisfaction while maintaining a high standard of service. This full-time position offers competitive salaries and progressive benefits, perfect for someone with experience in the automotive industry aiming for career advancement in a collaborative environment.