Service Manager: Lead Team to Exceptional Customer Satisfaction

Vertu Motors plc; Sheffield; On-site; GBP 45,000 - GBP 60,000; Full time

Job summary

A prominent UK motor retailer in Sheffield is seeking an experienced Service Manager to join their team. The role involves implementing processes to enhance customer satisfaction, controlling costs while maintaining quality, and managing team performance. With a basic salary of £45,000 and an OTE of £60,000, this position offers significant career development opportunities and a wealth of employee benefits, including a generous holiday allowance and a pension scheme.

Benefits

25 days holiday plus bank holidays

Online rewards platform

Preferential Service Rates

Colleague Purchase Scheme

Share Incentive Scheme

Pension

Enhanced Maternity & Paternity

Qualifications

• Proven experience as a Service Manager in a retail environment.
• Demonstrated track record of performance and profitability improvements.
• Strong leadership abilities and team management skills.

Responsibilities

• Implement and maintain processes for customer satisfaction.
• Monitor costs while maintaining quality standards.
• Ensure adherence to manufacturer standards.
• Create a safe working environment.
• Manage colleague performance effectively.

Skills

Leadership and people management

Customer satisfaction focus

Organisational skills

Performance and profitability improvement

Job description

A prominent UK motor retailer in Sheffield is seeking an experienced Service Manager to join their team. The role involves implementing processes to enhance customer satisfaction, controlling costs while maintaining quality, and managing team performance. With a basic salary of £45,000 and an OTE of £60,000, this position offers significant career development opportunities and a wealth of employee benefits, including a generous holiday allowance and a pension scheme.