Lead Automotive Service Manager (Workshop & Retail)

Arnold Clark Group; East Midlands; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A leading automotive retailer in the East Midlands is seeking an experienced Service Manager to join their team. This role involves managing a service team, ensuring high standards of customer service, and meeting department productivity targets. The ideal candidate will possess strong leadership skills, a passion for customer service, and the ability to motivate staff for success. Additionally, a full clean driving licence is essential. This position offers 33 days of annual leave and various employee benefits.

Benefits

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Qualifications

• Previous experience in a similar role.
• High levels of literacy and numeracy.
• The ability to stay calm under pressure.
• A full clean driving licence held for a minimum of one year.

Responsibilities

• Managing a service team of technicians and advisors.
• Ensuring all servicing work is carried out correctly.
• Delivering excellent customer service at all times.
• Reviewing KPI and financial reports regularly.

Skills

Strong communication and influencing skills

A passion for delivering great customer service

Leadership skills

Good organisation and IT skills

High levels of accuracy and attention to detail

Job description

A leading automotive retailer in the East Midlands is seeking an experienced Service Manager to join their team. This role involves managing a service team, ensuring high standards of customer service, and meeting department productivity targets. The ideal candidate will possess strong leadership skills, a passion for customer service, and the ability to motivate staff for success. Additionally, a full clean driving licence is essential. This position offers 33 days of annual leave and various employee benefits.