Automotive Service Manager: Lead Team & Customer Experience

Arnold Clark Group; Wakefield; On-site; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading automotive company in Wakefield is seeking an experienced Service Manager to oversee customer service operations and manage a service team. The ideal candidate will have previous experience in a similar role, strong leadership and communication skills, and a passion for delivering excellent customer service. Responsibilities include ensuring compliance with safety policies, managing productivity, and motivating staff. This full-time role offers various employee benefits including generous time off and discounts.

Benefits

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Qualifications

• Previous experience in a similar role.
• Strong communication and influencing skills.
• A passion for delivering great customer service.
• High levels of literacy and numeracy.
• Leadership skills and ability to motivate a team.
• Good organization and IT skills.
• Ability to stay calm under pressure.
• Full clean driving license held for a minimum of one year.

Responsibilities

• Manage a service team of technicians and advisors.
• Ensure servicing work is carried out correctly and on time.
• Deliver excellent customer service and resolve issues.
• Ensure compliance with company and safety policies.
• Review and analyze department KPI and financial reports.

Skills

Customer service

Leadership

Communication

IT skills

Numeracy

Organizational skills

Job description

A leading automotive company in Wakefield is seeking an experienced Service Manager to oversee customer service operations and manage a service team. The ideal candidate will have previous experience in a similar role, strong leadership and communication skills, and a passion for delivering excellent customer service. Responsibilities include ensuring compliance with safety policies, managing productivity, and motivating staff. This full-time role offers various employee benefits including generous time off and discounts.