Hybrid Customer Care & Order Specialist

BSN Medical; Dunstable; Hybrid; GBP 25,000 - GBP 30,000; Full time

Job summary

A leading global hygiene and health company in Dunstable is looking for a Customer Facing & Order Management Representative to handle order processing and customer inquiries. The role involves working with NHS patients and internal teams, emphasizing strong communication and multitasking skills. Candidates should have customer service experience and be comfortable using Microsoft applications. This position offers a hybrid working model and includes an 8-week training period in the office.

Qualifications

• Experience in handling customer service enquiries via telephone is preferred.
• Proficient in managing sensitive information in accordance with data protection regulations.
• Ability to build trust-based relationships with patients and caregivers.

Responsibilities

• Process orders, enquiries, and collections professionally.
• Ensure calls are answered to agreed standards.
• Collaborate with logistics providers to ensure smooth service delivery.

Skills

Strong verbal communication skills

Confidence using Microsoft Outlook

Ability to multitask

Customer service experience

Tools

Microsoft Teams

Microsoft Excel

Job description

A leading global hygiene and health company in Dunstable is looking for a Customer Facing & Order Management Representative to handle order processing and customer inquiries. The role involves working with NHS patients and internal teams, emphasizing strong communication and multitasking skills. Candidates should have customer service experience and be comfortable using Microsoft applications. This position offers a hybrid working model and includes an 8-week training period in the office.