Regional Customer Service & Orders Specialist

Masimo Corp.; Basingstoke; On-site; GBP 25,000 - GBP 35,000; Full time

Job summary

An innovative healthcare company is seeking a Customer Service Representative in Basingstoke to manage orders and support the sales team. Responsibilities include entering and confirming orders, ensuring timely responses, and resolving customer issues. Candidates should possess strong interpersonal skills, be fluent in English, and have proficiency in ERP systems. This role offers an opportunity to join a forward-thinking organization making a significant impact in the healthcare field.

Qualifications

• Experience in international customer service is a plus.
• Fluent in English; other languages are an advantage.
• Excellent interpersonal and relationship building skills.

Responsibilities

• Enter and confirm sales orders placed by E-mail, EDI, and fax.
• Initiate customer and order set-up with timely responses.
• Check product availability and coordinate shipments.
• Provide customers with proof of delivery.
• Resolve customer pricing discrepancies.

Skills

Customer service experience

PC literacy (Word, Excel, PowerPoint)

Fluent in English

Interpersonal skills

Organizational skills

Communication skills

Tact and diplomacy

Ability to multi-task

Tools

ERP systems

Sales Force

Job description

An innovative healthcare company is seeking a Customer Service Representative in Basingstoke to manage orders and support the sales team. Responsibilities include entering and confirming orders, ensuring timely responses, and resolving customer issues. Candidates should possess strong interpersonal skills, be fluent in English, and have proficiency in ERP systems. This role offers an opportunity to join a forward-thinking organization making a significant impact in the healthcare field.