Part-Time On-Site IT Support Specialist — UK

BCIC Swiss; Hoddesdon; On-site; GBP 60,000 - GBP 80,000; Full time

Job summary

A tech support company is seeking an on-site IT Support Specialist in Hoddesdon, UK. The role involves providing first- and second-level customer support, troubleshooting Windows OS and Microsoft Office, and working with vendors to resolve AV issues. Candidates must have several years of IT experience and a valid work permit in the UK. This position offers a flexible schedule of 10-20 hours per week and requires diagnostic skills for network issues. Apply via email to join our team.

Qualifications

• Valid work permit in the United Kingdom required.
• Several years of experience in the IT field.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Work with third-party vendors to remediate complex AV issues.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS and Microsoft Office.
• Basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform remedial repairs on desktops, laptops, printers, and other peripherals.
• Use diagnostic tools to troubleshoot network connectivity and workstation issues.

Skills

Problem resolution

Customer service

Windows OS troubleshooting

Basic Mac OS knowledge

Network connectivity diagnosis

Job description

A tech support company is seeking an on-site IT Support Specialist in Hoddesdon, UK. The role involves providing first- and second-level customer support, troubleshooting Windows OS and Microsoft Office, and working with vendors to resolve AV issues. Candidates must have several years of IT experience and a valid work permit in the UK. This position offers a flexible schedule of 10-20 hours per week and requires diagnostic skills for network issues. Apply via email to join our team.