Hybrid Customer Process Designer

NFU Mutual Group; Glasgow; Hybrid; GBP 50,000 - GBP 55,000; Full time

Job summary

A leading insurance provider in the UK seeks a Customer Process Designer to enhance customer experiences through process improvement. The role involves leading process mapping workshops, analyzing operations, and collaborating across teams to streamline processes. Ideal candidates should have experience in process management and skills in methodologies like BPMN and Visio. This position allows for hybrid working, with up to 80% home-based work and offers a competitive salary and extensive benefits package.

Benefits

Annual bonus up to 17.5%

Contributory pension scheme

25 days annual leave

Gym membership contribution

Health and wellbeing plan

Employee volunteering opportunities

Life Assurance cover

Employee discounts on insurance policies

Qualifications

• Experience working in process management or improvement.
• Strong skills in process mapping methodologies and tools.
• Confidence facilitating workshops with defined outputs.

Responsibilities

• Facilitate and design customer-focused processes.
• Lead workshops and create process maps.
• Support decision-making with high-quality documentation.

Skills

Process management

Continuous improvement

Process mapping methodologies

Excellent communication skills

Stakeholder engagement

Understanding of customer journeys

Education

Degree in Business, Operations or related discipline

Lean Six Sigma certification

Tools

BPMN

Visio

Job description

A leading insurance provider in the UK seeks a Customer Process Designer to enhance customer experiences through process improvement. The role involves leading process mapping workshops, analyzing operations, and collaborating across teams to streamline processes. Ideal candidates should have experience in process management and skills in methodologies like BPMN and Visio. This position allows for hybrid working, with up to 80% home-based work and offers a competitive salary and extensive benefits package.