Hybrid Customer Process Designer: Lead Improvement

NFU Mutual Group; Glasgow; Hybrid; GBP 50,000 - GBP 55,000; Full time

Job summary

A well-established insurance provider is seeking a Customer Process Designer for a 12-month fixed-term contract based in Glasgow. The successful candidate will facilitate workshops and design processes that enhance customer experience. This hybrid role involves significant homeworking opportunities. Candidates should have strong process mapping skills and experience in continuous improvement. They offer a competitive salary of £50,000 to £55,000 plus a 17.5% bonus and a comprehensive benefits package.

Benefits

Annual bonus up to 17.5%

Contributory pension scheme

25 days annual leave

Health and wellbeing plan

Employee discounts on insurance policies

£20 gym membership contribution

Qualifications

• Experience in process management or continuous improvement.
• Strong skills in process mapping tools.
• Proven ability to engage stakeholders.

Responsibilities

• Design customer-focused processes that enhance experience.
• Lead workshops and create process maps.
• Collaborate across the business to identify improvement opportunities.

Skills

Process mapping methodologies

Facilitating workshops

Excellent communication skills

Understanding of customer journeys

Analytical thinking

Collaborative mindset

Education

Degree in Business or Operations

Qualification in Lean Six Sigma

Tools

BPMN

Visio

Job description

A well-established insurance provider is seeking a Customer Process Designer for a 12-month fixed-term contract based in Glasgow. The successful candidate will facilitate workshops and design processes that enhance customer experience. This hybrid role involves significant homeworking opportunities. Candidates should have strong process mapping skills and experience in continuous improvement. They offer a competitive salary of £50,000 to £55,000 plus a 17.5% bonus and a comprehensive benefits package.