Hybrid Remote: Customer Process Designer for CX Excellence

NFU Mutual Group; York and North Yorkshire; Hybrid; GBP 50,000 - GBP 55,000; Full time

Job summary

A leading insurance provider in York is seeking a Customer Process Designer to enhance customer experience and operational efficiency. In this role, you will lead workshops, create process maps, and evaluate current processes for improvements. The ideal candidate will have strong skills in process mapping methodologies, excellent communication skills, and experience in process management. This position offers competitive salary, hybrid working, and comprehensive benefits, including bonuses and pension schemes.

Benefits

Annual bonus up to 17.5%

Contributory pension scheme

25 days annual leave

Health and wellbeing plan

Employee discounts

Life Assurance cover

Gym membership support

Qualifications

• Experience in process management or similar discipline.
• Strong skills in process mapping.
• Excellent communication skills.
• Ability to facilitate workshops and produce outputs.
• Understanding of customer journeys.

Responsibilities

• Design customer-focused processes.
• Lead workshops and create process maps.
• Evaluate and improve operational processes.
• Document business requirements and process governance.
• Support decision-making for stakeholders.

Skills

Process management

Continuous improvement

Process mapping methodologies

Excellent communication

Facilitation skills

Understanding of customer journeys

Collaborative mindset

Education

Degree in Business or Operations

Lean Six Sigma certification

Tools

BPMN

Visio

Job description

A leading insurance provider in York is seeking a Customer Process Designer to enhance customer experience and operational efficiency. In this role, you will lead workshops, create process maps, and evaluate current processes for improvements. The ideal candidate will have strong skills in process mapping methodologies, excellent communication skills, and experience in process management. This position offers competitive salary, hybrid working, and comprehensive benefits, including bonuses and pension schemes.