Customer Process Designer: Shape Better Journeys (Hybrid)

NFU Mutual Group; Metropolitan Borough of Solihull; Hybrid; GBP 50,000 - GBP 55,000; Full time

Job summary

A leading insurance and financial services organization is seeking a Customer Process Designer to improve customer-focused processes. In this role, you will facilitate workshops, map process journeys, and design efficient workflows while closely collaborating with various teams. The ideal candidate should have experience in process management, strong governance skills, and a proactive approach to continuous improvement. This position offers a hybrid working model with a competitive salary and numerous benefits.

Benefits

Annual bonus up to 17.5%

Contributory pension scheme

25 days annual leave

Gym membership contribution

Health and wellbeing plan

Employee discounts on insurance

Qualifications

• Experience in process management or continuous improvement.
• Ability to engage stakeholders.
• Proactive approach to learning and development.

Responsibilities

• Facilitate process workshops to improve customer experience.
• Design and document clear ‘as-is’ and ‘to-be’ process models.
• Collaborate with teams to identify process improvement opportunities.

Skills

Process mapping methodologies

Facilitation skills

Communication skills

Understanding customer journeys

Collaborative mindset

Education

Degree in Business or Operations

Lean Six Sigma qualification

Tools

BPMN

Visio

Job description

A leading insurance and financial services organization is seeking a Customer Process Designer to improve customer-focused processes. In this role, you will facilitate workshops, map process journeys, and design efficient workflows while closely collaborating with various teams. The ideal candidate should have experience in process management, strong governance skills, and a proactive approach to continuous improvement. This position offers a hybrid working model with a competitive salary and numerous benefits.