GI Process Design Leader – End-to-End Excellence

NFU Mutual Group; York and North Yorkshire; Hybrid; GBP 60,000 - GBP 75,000; Full time

Job summary

A leading insurance provider is seeking a Customer Process Manager to lead the end-to-end design and optimization of their General Insurance processes. This role involves collaborating with senior leaders to enhance overall customer experience and working in a hybrid model with flexibility. Ideal candidates will have proven experience in process design and improvement, strong analytical and leadership skills. The position offers a competitive salary up to £75,000 plus bonuses and a comprehensive benefits package.

Benefits

Annual bonus up to 25%

Contributory pension scheme

28 days annual leave

Private medical insurance

Gym membership contribution

Life Assurance cover of 4x salary

Qualifications

• Proven experience leading process design and improvement using recognized methodologies.
• Strong analytical skills with ability to interpret data.
• Experience facilitating workshops and engaging stakeholders.

Responsibilities

• Lead the design and implementation of GI processes.
• Oversee team in mapping current and future-state processes.
• Identify opportunities for innovation and continuous improvement.

Skills

Process design

Analytical skills

Stakeholder management

Communication skills

Leadership

Problem-solving

Education

Degree in Business or Operations Management

Lean or Six Sigma certification

Tools

BPMN

Performance metrics

Job description

A leading insurance provider is seeking a Customer Process Manager to lead the end-to-end design and optimization of their General Insurance processes. This role involves collaborating with senior leaders to enhance overall customer experience and working in a hybrid model with flexibility. Ideal candidates will have proven experience in process design and improvement, strong analytical and leadership skills. The position offers a competitive salary up to £75,000 plus bonuses and a comprehensive benefits package.