Customer Process Designer - Hybrid, 12-Month FTC

NFU Mutual Group; Metropolitan Borough of Solihull; Hybrid; GBP 50,000 - GBP 55,000; Full time

Job summary

A leading insurance provider in the UK seeks a Customer Process Designer for a fixed-term role to improve customer-focused processes. You will facilitate workshops, create process maps, and enhance customer experiences while working in a hybrid model. Ideal candidates should have experience in process management, strong communication skills, and a proactive learning mindset. The role offers a competitive salary of £50,000 to £55,000 plus bonuses and an attractive benefits package.

Benefits

Annual bonus up to 17.5%

Contributory pension scheme

25 days annual leave

Gym membership contribution

Health and wellbeing plan

Volunteer day

Employee discounts

Qualifications

• Experience in process management or related fields.
• Strong analytical and detail-driven thinker.
• Proactive learning approach regarding automation.

Responsibilities

• Facilitate and design customer-focused processes.
• Lead workshops and create process maps.
• Deliver clear and accurate process designs.

Skills

Process mapping methodologies

Continuous improvement

Excellent communication

Facilitating workshops

Customer journey knowledge

Education

Degree in Business or Operations

Lean Six Sigma qualification

Tools

BPMN

Visio

Job description

A leading insurance provider in the UK seeks a Customer Process Designer for a fixed-term role to improve customer-focused processes. You will facilitate workshops, create process maps, and enhance customer experiences while working in a hybrid model. Ideal candidates should have experience in process management, strong communication skills, and a proactive learning mindset. The role offers a competitive salary of £50,000 to £55,000 plus bonuses and an attractive benefits package.