GI Process Transformation Lead

NFU Mutual Group; Glasgow; Hybrid; GBP 60,000 - GBP 75,000; Full time

Job summary

A leading insurance provider is looking for a Customer Process Manager in Glasgow to lead design and improvement in General Insurance processes. This role involves overseeing process transformation, analyzing performance data, and ensuring strong governance. Ideal candidates will have experience in process design, excellent stakeholder management skills, and a degree in a relevant field. The position offers a hybrid working model, competitive salary up to £75,000 plus a 25% bonus, and various benefits.

Benefits

Annual bonus up to 25% of salary

Contributory pension scheme

28 days annual leave

Private medical insurance

Employee discounts on insurance policies

Gym membership contribution

Life Assurance cover

Qualifications

• Proven experience leading process design and improvement.
• Strong ability to interpret data for meaningful insights.
• Experience facilitating senior-level workshops.

Responsibilities

• Lead the end-to-end design and optimisation of GI processes.
• Oversee the full lifecycle of process transformation.
• Guide the team in mapping current and future-state processes.

Skills

Process design

Analytical skills

Stakeholder management

Process mapping tools

Continuous improvement

Education

Degree in Business or Operations Management

Lean or Six Sigma certification

Job description

A leading insurance provider is looking for a Customer Process Manager in Glasgow to lead design and improvement in General Insurance processes. This role involves overseeing process transformation, analyzing performance data, and ensuring strong governance. Ideal candidates will have experience in process design, excellent stakeholder management skills, and a degree in a relevant field. The position offers a hybrid working model, competitive salary up to £75,000 plus a 25% bonus, and various benefits.