Customer Consultant: Banking & Digital Support (Harrogate)

Virgin Money; Harrogate; On-site; GBP 26,000; Full time

Job summary

A major banking institution seeks a Customer Consultant in Harrogate. The role involves welcoming customers, assisting with digital services, and resolving banking queries. Ideal candidates should have a passion for customer service, great communication skills, and a flexible attitude. Benefits include a competitive salary, private medical insurance, and opportunities for professional development. Join a team that values customer obsession and contributes positively to society.

Benefits

25 days holiday, increasing with service

Private medical insurance

Pension scheme

Performance-related bonus

Training and development opportunities

Flexible benefits scheme

Life assurance

Paid volunteering days

Qualifications

• Experience or desire to work in customer service.
• Curiosity and a question-asking approach.
• Ability to engage and build rapport with varied personalities.

Responsibilities

• Welcome customers to the Branch.
• Educate customers on digital services.
• Resolve banking queries and offer solutions.
• Collaborate with colleagues for expert advice.

Skills

Customer service experience

Communication skills

Digital literacy

Team collaboration

Tools

Microsoft Office

Job description

A major banking institution seeks a Customer Consultant in Harrogate. The role involves welcoming customers, assisting with digital services, and resolving banking queries. Ideal candidates should have a passion for customer service, great communication skills, and a flexible attitude. Benefits include a competitive salary, private medical insurance, and opportunities for professional development. Join a team that values customer obsession and contributes positively to society.